Player support

Tell us what happened.

If you have a problem with a game or app published by Qingqiu Era, email our official support address and we will review the issue.

Helpful details to include

  • Game or app name
  • App version
  • Device model and operating system version
  • When it happened and steps to reproduce
  • Screenshots or recordings without unnecessary personal information

Privacy and data requests

For access, correction, deletion, objection, or withdrawal of consent, include “Privacy Request” in the subject line.

Read the Privacy Policy

Questions about a child

Parents or guardians should contact us promptly if they believe a child may have provided personal data.

Read Children's Privacy